Frequently asked questions
DO I NEED ATAILOR TO TAKE MY MEASUREMENTS?
Not necessarily.
For our standard-size pieces, you can refer to the size guide provided on the
product page to select the most suitable size.For
Made-to-Measure or Bespoke orders, our team may request your body measurements
or measurements from a well-fitting garment. If you are unsure about sizing,
simply contact our team before placing your order and we will guide you through
the process.
HOW DO I CHOOSETHE RIGHT SIZE?
Each product
comes with a size guide to help you find your best fit. We recommend comparing
the measurements with a similar garment that fits you well rather than relying
only on your usual size.
If you are
between sizes or unsure about the fit, contact our team before ordering and we
will be happy to assist
you.
DO YOU OFFERMADE-TO-MEASURE?
Yes. Selected
Wozzman designs can be made according to your measurements for a more
personalized fit.
Depending on the
garment, our team may ask for body measurements, measurements of an existing
well-fitting garment, or additional fit information before production begins.
CANI CUSTOMIZE A WOZZMAN DESIGN?
Yes,
customization is available on selected designs.
Depending on the
piece, we may be able to modify elements such as the colour, fabric, fit,
length, embroidery, buttons, collar, neckline or other design details.
Customization possibilities vary from garment to garment, so we recommend
contacting our team before placing your order.
CAN I CHANGE THECOLOUR OF A DESIGN?
Alternative
colours may be available for many of our Made-to-Order and Bespoke pieces.
As fabrics,
embroidery materials and trims vary between designs, every colour may not be
possible for every garment. Our team can help you choose a suitable alternative
while maintaining the character of the original design.
WILL THE COLOUR LOOK EXACTLY THE SAME AS IT DOES ON MY SCREEN?
We make every
effort to represent our products and colours as accurately as possible.
However, slight differences may occur due to screen settings, photography,
lighting conditions and the natural characteristics of different fabrics.
ARE WOZZMAN GARMENTS READY-TO-WEAR OR MADE-TO-ORDER?
Wozzman offers
both, depending on the product. Certain pieces may be available in standard
sizes, while others are individually produced once an order is confirmed.The relevant
details will be mentioned on the product page or communicated by our team.Please contact us
as soon as possible if you need to change your measurements.
Production may
begin shortly after an order is confirmed, particularly for Made-to-Order and
customized garments. Once cutting, embroidery or production has started, it may
not be possible to change the measurements.
We will always
try to accommodate your request wherever possible.
HOW LONG DOES ITTAKE TO MAKE MY ORDER?
Most Wozzman
orders are prepared and ready for dispatch within 6–8 working days from the
date the order is confirmed.As many of our
garments involve detailed craftsmanship, hand embroidery and specialized
finishing, heavily embroidered, customized, Made-to-Measure or Bespoke pieces may occasionally require additional time. If your order requires a longer
production period, our team will inform you accordingly.
I NEED MY OUTFIT URGENTLY. CAN YOU DELIVER IT SOONER?
If you require an outfit for a specific wedding, event or occasion, please contact us before placing your order.Depending on the design, level of customization and our current production schedule, we may be able to accommodate an urgent order. Our team will confirm the earliest
possible timeline with you.
WHEN SHOULD I ORDER FOR A WEDDING OR SPECIAL OCCASION?
Although most
orders are ready for dispatch within 6–8 working days, we recommend ordering
well in advance for weddings and important occasions, particularly for heavily embroidered,
Made-to-Measure or Bespoke pieces.If you have a
fixed event date, please let our team know before ordering so we can advise you
accordingly.
WHEN SHOULD I ORDER FOR A WEDDING OR SPECIAL OCCASION?
Although most
orders are ready for dispatch within 6–8 working days, we recommend ordering
well in advance for weddings and important occasions, particularly for heavily embroidered,
Made-to-Measure or Bespoke pieces.If you have a
fixed event date, please let our team know before ordering so we can advise you
accordingly.
CAN I CHANGE MYMEASUREMENTS AFTER PLACING AN ORDER?
Please contact us
as soon as possible if you need to change your measurements.Production may
begin shortly after an order is confirmed, particularly for Made-to-Order and
customized garments. Once cutting, embroidery or production has started, it may
not be possible to change the measurements.We will always
try to accommodate your request wherever possible.
CAN THE LENGTH OFA KURTA, JACKET, SHERWANI OR TROUSER BE CUSTOMIZED?
Yes, for eligible
Made-to-Measure orders, certain garment lengths and proportions can be adjusted
according to your requirements.
Please
communicate these requirements before production begins, as changes may not be
possible once the garment has been cut or embroidered.
CAN I REQUEST ADIFFERENT FIT?
Yes, for eligible
Made-to-Measure and customized garments, you can discuss your preferred fit
with our team, whether you prefer a ]closer, regular
or more relaxed silhouette.The final fit
will also depend on the construction and intended silhouette of the particular
design.
CAN THE LENGTH OFA KURTA, JACKET, SHERWANI OR TROUSER BE CUSTOMIZED?
Yes, for eligible
Made-to-Measure orders, certain garment lengths and proportions can be adjusted
according to your requirements.
Please
communicate these requirements before production begins, as changes may not be
possible once the garment has been cut or embroidered.
IS THE EMBROIDERY DONE BY HAND?
Many Wozzman
pieces feature intricate hand embroidery, embellishment and artisanal
techniques.
The exact
technique varies from design to design and may include resham work, crystals,
beads, cutdana, pearls, zardozi and other forms of surface detailing.
As much of this
work is handcrafted, subtle variations may naturally occur and are part of the
individuality of each garment.
WILL MY GARMENT LOOK EXACTLY LIKE THE PRODUCT PHOTOGRAPH?
We make every effort to reproduce each Wozzman design as faithfully as possible.However, handcrafted embroidery, fabric texture, print placement and artisanal detailing can result in minor variations between individual pieces. These subtle differences are a natural part of handcrafted garments and should not beconsidered defects.
CAN EMBROIDERED OR EMBELLISHED GARMENTS LOSE A FEW BEADS, CRYSTALS OR STONES?
Highly embellished garments require careful handling. Since many embellishments are
individually applied by hand, occasionally a bead, crystal, sequin or other
decorative element may loosen during
wear, transportation or handling.
We recommend
handling and storing heavily embellished garments carefully and following the
provided care instructions.
DO YOU OFFER BESPOKE DESIGNS?
Yes. Wozzman
accepts selected Bespoke commissions.
Bespoke pieces are developed specifically for the client and may involve consultation regarding the
silhouette, fabric, embroidery, detailing and fit.
Please contact
our team to discuss your requirements and the possibilities for your desired
design.
CAN YOU CREATE AN OUTFIT FOR A PARTICULAR WEDDING OR EVENT?
Yes. If you are
looking for an outfit for a wedding, reception, engagement, cocktail event or
another special occasion, our team can help you select or develop a suitable
look. For custom or Bespoke requirements, we recommend contacting us well in advance of your event date.
CAN YOU HELP ME STYLE THE COMPLETE LOOK?
Yes. Our team can assist you in coordinating your Wozzman garment with suitable trousers, inner kurtas, footwear, brooches and other finishing details, depending on the outfit and occasion.
CAN I VISIT WOZZMAN FOR A FITTING OR CONSULTATION?
Yes. You are welcome to visit Wozzman for consultations, measurements and fittings. For Made-to-Measure or Bespoke consultations, we recommend contacting us beforehand so our team can provide you with dedicated assistance.
WHAT IF I NEED ALTERATIONS AFTER RECEIVING MY ORDER?
If you experience
a fit issue after receiving your order, please contact our team promptly with your order details and, where required, photographs showing the issue.We will review the concern and advise you on the most appropriate solution. Alteration eligibility may vary depending on whether the garment is Ready-to-Wear, Made-to-Measure or customized.
CAN CUSTOMIZED OR MADE-TO-MEASURE ORDERS BE RETURNED OR EXCHANGED?
As customized, Made-to-Measure and Bespoke garments are produced specifically according to an
individual customer's requirements, they may not be eligible for standard returns or exchanges . Please refer to
our Returns & Exchanges Policy for the complete terms before placing your order.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT PRODUCT?
If you receive an incorrect product or notice a genuine manufacturing issue or damage upondelivery, please contact our team as soon as possible. Provide your order details along with clear photographs or videos of the issue so our team can review it and assist you according to our Returns & Exchanges Policy.
HOW SHOULD I CARE FOR MY WOZZMAN GARMENT?
Care requirements vary according to the fabric, construction and embroidery of each garment.For structured, embroidered, velvet, suede and heavily embellished pieces, professional dry cleaning is recommended unless the garment's care label states otherwise. Embroidered garments should be stored carefully to prevent snagging, crushing or damage to the embellishments.
WHERE DO YOU SOURCE YOUR FABRICS AND MATERIALS?
We carefully source our fabrics, trims, embellishments and materials based on the individual requirements of each Wozzman design. Our focus is on selecting materials that complement the garment's construction, appearance, comfort and overall finish.
CAN I SEE MORE PHOTOS OR DETAILS OF A PRODUCT BEFORE ORDERING?
Yes. If you would like a closer look at the fabric, embroidery, texture, colour or detailing of a particular Wozzman design, please contact our team. Where available, we will be happy to provide additional photographs, videos or information to help you make your decision.
DO YOU SHIP ACROSS INDIA?
Yes. Wozzman ships across India to locations serviceable by our courier partners. Shipping availability and estimated delivery time may vary depending on the destination.
DO YOU SHIP INTERNATIONALLY?
Yes, international shipping is available to selected destinations. Shipping charges
and estimated delivery times depend on the destination. International customers
can contact our team for assistance before placing an order. Any customs
duties, import taxes or other charges imposed by the destination country, where
applicable, are the responsibility of the customer.
WILL I RECEIVE TRACKING INFORMATION?
Yes. Once your order has been completed and dispatched, tracking details will be
shared with you wherever tracking is available through our courier partner
CAN I CANCEL MY ORDER?
If you wish to cancel an order, please contact us immediately. As production may begin soon after an order is confirmed, particularly for Made-to-Order, customized and Made-to-Measure garments, cancellation may not be possible once production, cutting or embroidery has begun. Please refer to our Cancellation and Returns Policy for complete details.
HOW CAN I CONTACT WOZZMAN BEFORE PLACING MY ORDER?
If you have any questions regarding sizing, customization, delivery, styling, fabrics or a particular product, our team will be happy to assist you. You can contact us through the contact details provided on our website or reach us directly via WhatsApp.