Refund policy

Exchange, Return & Cancellation Policy

At Wozzman, every garment is carefully inspected before it is packed and dispatched. We take great care to ensure that your order reaches you in the correct condition and as per the specifications of your purchase.

Returns & Exchanges

Wozzman follows a No Return & No Exchange Policy.

Once an order has been placed and delivered, we do not accept returns, exchanges or refunds due to change of mind, personal preference, colour preference, fit preference, sizing selection, or any other reason not attributable to an error from our end.

An exchange, replacement or appropriate resolution will only be considered in the following circumstances:

You have received an incorrect product.
You have received an incorrect size different from the size mentioned in your confirmed order.
The garment has a genuine manufacturing defect or damage attributable to Wozzman.

All such cases will be reviewed by our team before an exchange, replacement or other resolution is approved.

Reporting an Issue

If you receive an incorrect or defective product, please contact us within 48 hours of receiving your order.

You can reach us at:

Email: info.wozzman@gmail.com
WhatsApp: +91 70092 55990

Please share your order number, photographs and a clear video showing the issue so our team can review your request.

Requests raised after 48 hours of delivery may not be eligible for consideration.

Conditions for Approval

For an exchange or replacement to be considered, the product must:

Be unused and unworn.
Have all original Wozzman tags attached.
Be returned in its original packaging, wherever applicable.
Be free from stains, perfume, body odour, makeup, marks or any other signs of use.
Not have been washed, dry-cleaned, altered, damaged or modified in any manner by the customer or a third party.

Wozzman reserves the right to reject a request if the garment does not meet these conditions or if, after inspection, the issue is determined not to be a manufacturing defect or an error from our end.

Made-to-Order & Customised Products

Made-to-order, made-to-measure, customised, personalized and altered garments are specially produced according to the customer's requirements and are therefore not eligible for return or exchange.

However, if there is a genuine manufacturing defect or the garment received materially differs from the specifications confirmed by Wozzman, please contact us within 48 hours of delivery. Our team will review the matter and determine the appropriate resolution.

Minor variations that naturally arise from hand craftsmanship, hand embroidery, fabric texture, dyeing, printing or other artisanal processes should not necessarily be considered defects.

Size & Fit

Customers are requested to carefully review the size chart and measurements provided on our website before placing an order.

Wozzman will not accept a return or exchange where the correct size ordered by the customer has been delivered but the customer subsequently wishes to select another size or fit.

For made-to-measure or customised garments, the customer is responsible for providing accurate measurements.

Sale & Discounted Products

Products purchased during a sale, promotion or at a discounted price are final sale and cannot be returned or exchanged.

This does not affect cases where an incorrect product has been supplied by Wozzman or a genuine manufacturing defect has been verified by our team.

Alterations

If you believe an alteration is required due to an issue attributable to Wozzman, please contact us as soon as possible after receiving the garment.

Alterations are subject to the construction of the garment, available fabric margins and technical feasibility.

The decision regarding whether a garment can be altered, repaired or remade will be determined by Wozzman after inspecting the product and the nature of the issue.

Any garment altered by the customer or by a third party without prior approval from Wozzman will not be eligible for an exchange, replacement or remedial alteration.

Return Shipping for Approved Cases

Please do not send any product back to us without prior approval from the Wozzman team.

Once your request has been reviewed and approved, our team will provide you with the necessary instructions.

Approved products may be sent to:

WOZZMAN – Warehouse

38-A, Lawrence Road

Amritsar, Punjab – 143001

India

Please securely pack and seal the garment to prevent damage during transit.

Where the return is required because of a verified error or defect attributable to Wozzman, the applicable return/replacement shipping arrangements will be communicated by our team.

Cancellations

Once an order has entered processing, production, customization or alteration, it cannot be cancelled.

Made-to-order, customised and made-to-measure orders cannot be cancelled once production has commenced.

If you wish to request a cancellation immediately after placing an order, please contact us on WhatsApp at +91 70092 55990. Cancellation requests will be considered only if processing or production has not yet begun.

Refunds

Wozzman generally does not provide refunds for successfully delivered orders.

In the exceptional event that Wozzman approves a refund because an eligible defective or incorrect product cannot reasonably be repaired or replaced, the refund will be processed through an appropriate method determined for the order.

Product Colour & Handcrafted Details

We make every effort to represent our products accurately. However, actual colours may vary slightly due to photography, lighting conditions, screen settings and the characteristics of individual fabrics.

Similarly, slight variations in hand embroidery, embellishment placement, texture, finishing or other handcrafted details are natural characteristics of handcrafted garments and should not automatically be considered manufacturing defects.

Damaged Packages

If your parcel appears visibly damaged, tampered with or opened at the time of delivery, we recommend documenting the condition of the package with photographs or video before opening it and contacting our team immediately.